Body-Worn Camera Program

This spring, Metrolinx will begin introducing Body‑Worn Cameras for Customer Protection Officers, Revenue Protection Officers, and Station Safety Ambassadors, along with In‑Vehicle Dash Cameras, across the GO Transit and UP Express network.

Body-Worn Cameras are small devices worn on an officer’s uniform to record audio and video during interactions. Dash Cameras are installed on vehicles to record activity in and around the vehicle. These tools support safety, provide an accurate record of events, and help promote fairness.

The program intends to enhance safety and security for both customers and employees. Research on Body-Worn Camera programs shows that the presence of cameras can help reduce verbal and physical confrontations with staff. Cameras encourage accountability for everyone involved, promote fair behaviour during interactions, provide clearer evidence when incidents need to be reviewed, and support greater transparency across the system.

When Cameras Are Used

Body‑Worn Cameras are only turned on during specific interactions such as safety‑related incidents, investigations or when there is failure to provide valid proof of payment while in a fare paid zone. Officers are trained to let customers know when recording begins. A flashing red light and audible beep means the camera is active.

The Dash Cameras installed in Customer Protection Officers’ vehicles will capture the same interactions as the Body-Worn Cameras, providing a more complete and consistent record of events.

Privacy & Security

The program has clear rules and strong safeguards in place to protect everyone’s privacy. All footage is stored securely, with strict access controls so only authorized personnel can review it.

If you have questions or feedback related to the program, please email BWCprogram@metrolinx.com.

Program Policies

Metrolinx has established clear policies to guide how Body‑Worn Cameras and Dash Cameras are used, how footage is handled, and how privacy is protected. These policies were developed with input from privacy experts and align with the Freedom of Information and Protection of Privacy Act (FIPPA).