SAFETY IS FOR ALL

Safety is at your fingertips. Text ‘HELP’ to 77777 to communicate in real-time with a CPS dispatcher to report or request assistance in the event of an emergency or safety concern. You can chat with us in over 100 languages, including Hindi, Punjabi, Traditional and Simplified Chinese, Tagalog, and Arabic. This new option allows you to get help quickly and discreetly from anywhere within our network — on a bus, on a train, in a station building, on a platform or at a bus loop.

Here’s how it works:

• If you have a safety or security concern, send a text with the word “HELP” to 77777. Standard message rates may apply.
• Once your text is received, you will receive an automatic response.
• Our Customer Protective Service Team will reply to you within 90 seconds to understand the concern, and if needed, they can assist by dispatching support or local police services.
• The Text-For-Help Service is 24 hours a day, seven days a week.

Important to know:

• At this time, customers are advised to send text-only (SMS) messages (messages without images or videos).
• You can continue to use the yellow emergency strip when police, fire or medical help is needed. Remember, it’s for emergencies only.
• You can always call 911 for life threatening emergencies or to report a crime in progress.

We’re continually looking for ways to enhance safety throughout our network. Our Text-for-Help service is here to make it easier for you to reach out when you have a safety concern. Wherever you are, we’ll get you help. Safety is at your fingertips.

Our Customer Protective Services are staffed 24/7 across stations, on trains, at bus loops and platforms to ensure your safety and security . Below are some tips for how you can stay safe when travelling with us.

Stand Behind the Yellow Line — Staying well behind the yellow line keeps you at a safe distance from oncoming or departing trains. Safety is standing back.

Waiting on the Platform — Always spread out along the platform to avoid overcrowding in one section. Carry all your personal articles such as backpacks and computer bags in your hands. As trains arrive and depart platforms, stand still and wait for them to come to a complete stop. When travelling with children, always keep them in sight and close to you. Safety is making space.

Pay Attention to Cues – Announcements over speakers and digital notifications on screen are there to give you safety reminders and important information about your trip. Always keep an ear and eye out for communications about arriving or passing trains and how to stay safe on your journey and follow all posted signage. Safety is following rules.

Stay Alert – High speed trains may pass at any time. We regularly make announcements to remind customers. Please stay alert and be aware of your surroundings as you travel through stations and platforms. Safety is caution.

Don’t Cross Station Tracks — Metrolinx has installed anti-trespass fencing at select locations across our network to keep you safe. Crossing tracks illegally can result in serious or fatal injury. On platforms, never cross train tracks anywhere at any time. At railway crossings, use the designated crossings; they're designed to keep you safe. And never rush to cross ahead of a train. Safety is not taking shortcuts.

Mind the Gap — Watch out for any gaps between the platform and the train when boarding and exiting. Safety is caution.

In case of an emergency, every train is equipped with emergency exits, first aid kits, MIKEY defibrillators, and emergency equipment. Also, our Customer Service Ambassador (CSA) on board every train is trained to provide assistance during an emergency. Safety is the responsibility of everyone; please familiarize yourself with our full Emergency Evacuation plan.

Obey the Limits - Drive within the speed limit in parking lots.

Parking Etiquette - Respect your fellow passengers by practicing courteous and safe parking. Park in designated spaces only. We ask that you do your part to avoid blocking in other vehicles, emergency exits and accessible spaces. This could result in your vehicle being ticketed and/or towed.

Follow the Rules at Crossings - When driving over a railway crossing always remember to:

• Use caution when driving over train tracks and always obey crossing signals.
• When approaching a crossing in a vehicle, look both ways along the track for an oncoming train and be prepared to stop if required.
• When the warning lights are activated and/or the arms are descending, and a train is approaching, do not enter or stop in the middle of the tracks under any circumstance—stop at least 5 metres from the nearest rail and proceed across the tracks only when the lights have stopped flashing and the tracks are clear.

Safety is following the rules.

Metrolinx works with provincial, municipal and contract partners to perform safety and risk assessments for construction plans that have an impact on your journey. Below are some tips on how to stay safe near a Metrolinx construction site.

Watch Your Speed – slow down around construction sites to keep yourself, pedestrians, and workers safe. Safety is patience.

Follow The Signs – pay attention to construction detours and follow the signs when travelling through a construction area. Safety is caution.

Cross Safely – only cross at designated crosswalks and intersections and never cut through a construction site. Safety is following the rules.

Stay Alert – watch out for construction vehicles and equipment when passing through a construction area. Large construction vehicles have blind spots and can’t always see you. Keep your distance. Safety is awareness.

In partnership with Operation Lifesaver and Railway Association of Canada, we encourage you to report and flag any videos that display dangerous behaviour near tracks. No photo, video, or selfie is worth the risk. If you see something, say something. Report any dangerous transit videos you see online. Less videos, less copycats. More lives saved.

Safety is everyone’s responsibility.