Metrolinx's Commitment to Accessibility
As the regional transit authority for the Greater Golden Horseshoe, Metrolinx is dedicated to making our services fully accessible to people with disabilities. We also strive to set a good example as a leader in the area of accessibility for the entire transportation industry – both as an employer of choice and as a provider of transit services.
In its activities, Metrolinx aims to provide the same level of service for all people in an integrated environment, to the greatest degree possible. Metrolinx, including its three operating divisions, GO Transit, Union Pearson Express (formerly ARL), and PRESTO, is committed to ensuring that services and activities are accessible to people with disabilities, well in advance of the regulatory deadline of 2025.
To this end, Metrolinx has adopted the following corporate accessibility policy statement:
"The organization will work diligently to remove existing, and avoid creating, barriers to universal access and will demonstrate leadership, consulting widely and incorporating best practices to enhance accessibility in its services. We will work with partners in the GTHA to plan, build and operate an integrated accessible transportation system."
Metrolinx is committed to ensuring that information about our services is accessible in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require a Metrolinx document in an alternate format or are in need of communications support, please submit a request by calling us at one of our telephone numbers below:
- 416-869-3200 Toronto local calling area
- 1-888-438-6646 Toll-Free Number
- 1-800-387-3652 TTY teletypewriters only
Once your request is received, our team will contact you to provide you with additional information on when you can expect a response, based on the document and format you are requesting.
To request a copy of any Metrolinx AODA compliance reports, please contact email@example.com.
Accessibility at Metrolinx
Metrolinx places a high priority on ensuring that everyone regardless of age or ability has full access to our transit services. There shouldn’t be any barriers to safe, convenient and easy travel across our transit network.
Metrolinx has joined the Hidden Disabilities Sunflower program!
By joining the Sunflower program, Metrolinx is supporting customers living with hidden disabilities by providing a tool that allows customers to identify their needs without disclosing a particular condition.
Customers can choose to wear a sunflower pin as a subtle way of letting staff know that they have an invisible disability and may require additional support, assistance, or a bit more time.
Metrolinx is the first public transit agency in North America to adopt the program. Sunflower program participants traveling on UP Express will experience a seamless journey to and from the airport as Toronto Pearson is also a partner of the Sunflower program. Additionally, this initiative is popular with transit operators in the UK like Transport for London, Heathrow Airport and Network Rail.
Metrolinx is happy to offer sunflower pins free of charge. Sunflower pins can be picked up at Union Station by asking a staff member or by emailing firstname.lastname@example.org to have a pin mailed to your home free of charge.
If you have a sunflower pin or lanyard from another organization, such as Pearson Airport, you are also welcomed to wear those sunflowers.
Interested in learning more about this initiative? Visit the Hidden Disabilities Sunflower program website.