Thorncliffe Community Office Exterior Decals


Answering your construction questions through community offices

Community offices are one way Metrolinx tries to be a good neighbour during transit construction.

Jun 20, 2024

Expanding transit across our region sometimes means a temporary impact to communities, businesses, roadways and more – and we are opening new community offices to help support residents during construction.  

Though every effort is taken to minimize those impacts, construction is a reality of growing Ontario’s transit network. And we’re here for you along the way. 

Connection requires engagement, so over the last several years we’ve opened eight community offices across the region, close to the sites of ongoing projects.

Fixed Community Office Map With Hamilton

Here for you in Hamilton 

As we continue to build and expand transit across the region, we're committed to being there for you, every step of the way. Metrolinx has put the finishing touches on our newest community office, now open in downtown Hamilton.  

The Hamilton LRT will connect the city with service in key areas and destinations including Main Street, King Street and more along its 14 kilometre route. On top of the increased connectivity, Hamilton LRT will also revitalize and upgrade infrastructure like sewers, watermains, hydro lines, sidewalks and more. 

Stop by today to learn more about how we're transforming your region!

How do we engage the community?

Thorncliff Community Office

Our dedicated community office staff is on-site to answer all of your questions. (Metrolinx photo)

During operating hours, our dedicated community engagement team welcome curious residents and provide them with all the information they need to know – with no appointments necessary.  

As we work to build the future of transit, there will be challenges, especially in long established communities– but part of our continued commitment is being a good neighbour. 

Community offices serve as a forum to voice, discuss and help foster understanding and education. In addition to engaging residents, meetings with elected officials, local groups and businesses and other stakeholders can also take place at our community offices. 

Metrolinx gives back

Lakeshore East Smalls Creek vegetation and retaining wall

The restoration efforts happening in Small's Creek help replace invasive vegetation with native plants, shrubs and trees. (Metrolinx photo)

Another part of being a good neighbour is letting people know their concerns are being taken seriously. We’re listening to feedback and comments, minimizing impacts, and improving projects where we can.  

A few examples where community consultation has led to project improvements include installing temporary sound barriers around construction equipment, or shifting bridge piling work at Warden and Danforth from nighttime to daytime hours. Other examples include the restoration of a ravine incorporating more native plant species as part of our Lakeshore East GO Expansion or making sure a temporary cycling path is installed to keep cyclists moving safely during construction of the Eglinton Crosstown West Extension

Thorncliffe Community Office With Decals

But we also want to directly involve residents and provide opportunities for deserving individuals. One such way is through our Community Benefits program

Through the initiative, opportunities arise including apprenticeships, employment and other economic and social benefits. Equity-seeking groups are especially prioritized, with a 10 per cent hiring target for BIPOC individuals and women.  

But the program also helps those with established community roots. Local businesses who are impacted by construction efforts are offered support and procurement opportunities by Metrolinx.

It’s all part of our Four-Pillar approach to being a good neighbour and leaving the communities we serve better than we found them. 

Earth Day 2024 Community Cleanup

Metrolinx staff take part in a community cleanup event. (Metrolinx photo)

And when possible – our hope is that these projects reflect the communities that have graciously welcomed them into their region. One such example are the community-inspired designs coming to Ontario Line stations in Toronto’s Riverside and Leslieville neighbourhoods, or doing our part to help tidy up communities where we operate.  We also hold tree giveaways in partnership with the Toronto and Region Conservation Authority (TRCA) and Kayanase Greenhouse from Six Nations of the Grand River. 

More expansion, more offices 

We remain committed to helping residents and businesses manage impacts during construction and beyond.  

Another community office recently opened in York Region for communities along the Yonge North Subway Extension, which will bring TTC Line 1 service north from Finch Station to Vaughan, Markham, and Richmond Hill.  

Residents can learn more about the project, get answers directly from Metrolinx experts, check out a cutting-edge immersive sound experience or stop in just to say hi. We’ll be adjusting hours at this office based on demand and attendance. But you can also reserve a specific time that works best for your schedule too through our online booking tool

These efforts are all part of our goals of connecting communities while being a good neighbour and transforming transit for generations to come. 

by Shane Kalicharan Metrolinx editorial content advisor