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Vendor Relationship Management and Client Vendor Relations

Vendor Relationship Management

The Vendor Relationship Management program (VRM) ensures that an appropriate level of oversight and structure is established for every Vendor that works with Metrolinx. The VRM supplements standard contract management procedures to maximize relationships between Metrolinx and its Vendors, generating value for both the Vendor and Metrolinx.

The objectives of the VRM are to

  • Develop and establish formal governance structures to manage Vendor relationships
  • Support Metrolinx Business Units in managing their Vendors
  • Maximize the potential value delivery from all Vendors
  • Ensure efficient Vendor collaboration that promotes innovation, cost reduction and maximization of efficiency, resulting in competitive advantage
  • Evaluate Vendor performance in accordance with value-based goals and objectives along with contract-specific criteria intended to drive compliance with project requisites
  • Conduct regular review sessions identifying gaps in performance and expectations
  • Integrate Vendor Performance Management outputs as criteria in procurement submission evaluations

VRM Program Guidelines can be found here.

Metrolinx VPM Terms and Conditions

Client and Vendor Relations (CVR) Team

The CVR team is the Metrolinx Team responsible for implementing and monitoring the VRM program, procedures and activities.

CVR Team Members
Nidhi Prashar Senior Manager
Secretary of VRM Committee
Procurement Advisors
Caterina Papa Conflict of Interest Determinations vendors@metrolinx.com
Christine McKinnon Bus, Rail and Stations Operations, Customer Service, Human Resources, Marketing vendors@metrolinx.com
Frank Colella Rapid Transit, Bus Infrastructure, CPG, Subway, Safety and Security vendors@metrolinx.com
Felix Soare Business Technology (IT), Corporate Communications, Risk, Insurance & Records, Procurement Services, Internal Audit (Division), Transit Procurement Initiative (TPI) vendors@metrolinx.com
Gregory McMillan PRESTO, Planning & Development, Real Estate, Legal, Finance, Transit Oriented Communities, Commercial Management vendors@metrolinx.com
Nicki Bregolin Conflict of Interest Determinations vendors@metrolinx.com
Sonia Capozzolo GO Expansion, CPG, Engineering & Asset Management vendors@metrolinx.com