Vendor Relationship Management
The Vendor Relationship Management program (VRM) ensures that an
appropriate level of oversight and structure is established for every
Vendor that works with Metrolinx. The VRM supplements standard contract
management procedures to maximize relationships between Metrolinx and
its Vendors, generating value for both the Vendor and Metrolinx.
The objectives of the VRM are to
- Develop and establish formal governance structures to manage
Vendor relationships
- Support Metrolinx Business Units in managing their Vendors
- Maximize the potential value delivery from all Vendors
- Ensure efficient Vendor collaboration that promotes innovation,
cost reduction and maximization of efficiency, resulting in
competitive advantage
- Evaluate Vendor performance in accordance with value-based goals
and objectives along with contract-specific criteria intended to
drive compliance with project requisites
- Conduct regular review sessions identifying gaps in performance
and expectations
- Integrate Vendor Performance Management outputs as criteria in
procurement submission evaluations
Further information on the VRM can be found here.
Client and Vendor Relations (CVR) Team
The CVR team is the Metrolinx Team responsible for implementing and
monitoring the VRM program, procedures and activities.
Name
|
CVR Team Members
|
Email
|
Nidhi Prashar |
Senior Manager
Secretary of VRM Committee |
vendors@metrolinx.com |
Procurement Advisors |
Caterina Papa |
Conflict of Interest Determinations |
vendors@metrolinx.com |
Christine McKinnon |
Bus, Rail and Stations Operations,
Customer Service, Human Resources, Marketing |
vendors@metrolinx.com |
Frank Colella |
Rapid Transit, Bus Infrastructure, CPG,
Subway, Safety and Security |
vendors@metrolinx.com |
Felix Soare |
Business Technology (IT), Corporate
Communications, Risk, Insurance & Records,
Procurement Services, Internal Audit
(Division), Transit Procurement Initiative
(TPI) |
vendors@metrolinx.com |
Gregory McMillan |
PRESTO, Planning & Development, Real
Estate, Legal, Finance, Transit Oriented
Communities, Commercial Management |
vendors@metrolinx.com |
Nicki Bregolin |
Conflict of Interest Determinations |
vendors@metrolinx.com |
Sonia Capozzolo |
GO Expansion, CPG, Engineering & Asset
Management |
vendors@metrolinx.com |