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PRESTO Customer Charter

Expect PRESTO to put you first

This is your PRESTO Customer Charter. It is our commitment to help you get around seamlessly. All you have to do is tap on a ride easy.

With everything we do at PRESTO, we strive to provide the best customer service possible.

In early 2016, the PRESTO Customer Charter launched to help form the foundation of our customer service experience moving forward.

The following commitments have been made by every PRESTO employee to ensure we provide a better PRESTO experience.

Commitment 1: We will keep PRESTO smart and simple, so it’s easy to use and understand

  • We make using PRESTO across all regional transit systems as seamless as possible. PRESTO is easy to use anywhere, so you can travel anytime. We are also working hard to ensure that you understand the great features of our fare card.

Commitment 2: We will continuously improve our service and keep PRESTO running smoothly

  • PRESTO is working to keep the system operating smoothly so it’s there when you need it, while working to improve service for tomorrow.

Commitment 3: We will keep you informed and make every effort to resolve any concern you have

  • We know that you might have questions or concerns. Tell us. We will work to resolve it as soon as we can.

For more information about the PRESTO Customer Charter, please visit the PRESTO website.