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Metrolinx Senior Management Team

Biographies

Phil Verster, President & Chief Executive Officer

Phil Verster is the President & Chief Executive Officer at Metrolinx.

Phil oversees a team committed to transforming transportation in the GTHA. With a strong community and customer service emphasis, Metrolinx is delivering quality transportation services on time and on budget, and working collaboratively with our partners – all key elements to delivering on the promise of Metrolinx’s Regional Transportation Plan.

Prior to joining Metrolinx, Phil was one of the UK’s rail leaders, having managed train operations, infrastructure builds and infrastructure management for passenger rail systems in England, Scotland and Ireland.

An engineer by training, Phil began his career in the electricity sector in his native South Africa. From 2001 to 2003, he was Depot Manager and Production Director for a UK division of Bombardier Rail. In 2003, Phil moved from the supplier side to passenger rail operations at Southeastern Trains. He then spent five years at Irish Rail, where he served in different roles, including Deputy CEO.

In 2011, Phil joined Britain’s Network Rail. His first assignment was Managing Director London North East and East Midlands Route , the second largest route in the Network Rail system. He pioneered a new approach to structured continuous improvement that delivered improved safety and train performance as well as an enhanced passenger experience. Phil put the same innovation and discipline to work in his subsequent assignment for Network Rail running Scotland’s ScotRail passenger rail service, from 2015 to 2017. In early 2017, Phil served as Managing Director of Network Rail’s East West Railway.

Phil has a Bachelors of Engineering and a Masters of Engineering, both from the University of Stellenbosch in South Africa. He has an MBA from the University of Newcastle Business School and an LLM Post Graduate Diploma (Commercial Law) from the University of Northumbria, both in the UK.

CEO@metrolinx.com

Lena Azzou, Chief of Staff
Lena.Azzou@metrolinx.com
416-202-5999

Alba Briceno, Executive Assistant
alba.briceno@metrolinx.com
416-202-5908

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Matt Clark, Chief Capital Officer

Metrolinx is undertaking the largest transit build in Canadian history by delivering tens of billions of dollars’ worth of projects in communities across the Greater Golden Horseshoe. The capital program includes the GO Expansion initiative to transform the regional rail network, planning and construction of multiple new Light Rail Transit (LRT) and Bus Rapid Transit (BRT) lines, and improvements supporting enhanced GO Bus service.

As Chief Capital Officer, Matt Clark leads the Capital Projects Group, a strong team of Metrolinx employees integrated with partners from Infrastructure Ontario and the private sector. Matt and his team are responsible for ensuring Metrolinx’s large and growing program of transit expansion projects is delivered safely, on time, on budget and on benefit.

Matt has successfully overseen complicated transit projects on three continents. He has extensive technical and project leadership expertise and a proven track record in managing productive contractor-owner relationships and challenging stakeholder interfaces.

For over two decades, Matt led teams from multinational construction firms as they built complex projects in operating rail environments, ranging from the expansion of multiple mainline and Underground stations in London, England to major projects for the South West Rail Link in Sydney, Australia. Prior to joining the Metrolinx Capital Program in 2018, he served as Operations Director for Laing O’Rourke Infrastructure with responsibility for the company’s entire multi-billion-dollar portfolio of work with Network Rail (U.K.).

Matt has an Honours Degree in Civil Engineering from the University of Nottingham.

matt.clark@metrolinx.com

Paula Cadorin, Executive Assistant
paula.cadorin@metrolinx.com
416-202-3520

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Jamie Robinson, Chief Communications & Public Affairs Officer (A)

Jamie Robinson is the Acting Chief Communications & Public Affairs Officer at Metrolinx.

Jamie oversees all aspects of Metrolinx’s communications including corporate reputation, internal and external communications and media relations, and government, community and stakeholder engagement.

He has an extensive breadth of experience (30+ years) leading and executing communications and engagement strategies and public affairs programs for many high-profile public, private and not-for-profit organizations.

Jamie has a proven track record of creating favourable attitudes and influencing opinions of key stakeholders, including senior management, employees and Boards of Directors/Trustees, media, governments, customers, shareholders, regulators, funders and the community at large.

He joined Metrolinx in 2012 as Director, Community Relations and Communications, Rapid Transit, providing leadership in the development and execution of strategic communications and community relations activities in support of Metrolinx's light rail transit and bus rapid transit projects. He also developed and directs the community benefits program for the Eglinton Crosstown LRT Project and other Metrolinx capital projects.

Jamie’s involvement in the community is extensive. He is Past Chair of the Board of Directors and Executive Director of Touchstone Youth Centre, Founder and Inaugural Chair of Durham Youth Housing and Support Services, and a Board Member of The Scarborough Hospital. He is past Vice President and Director for the Canadian Centre for Public Affairs Advancement, the Ontario Chamber of Commerce, the Dora Mavor Moore Awards and the Petroleum Communication Foundation.

He holds a Master’s degree in Environmental Studies from York University and a Bachelor of Arts and Sciences degree from the University of Toronto.

jamie.robinson@metrolinx.com

Jenelle De Silva, Executive Assistant
Jenelle.DeSilva@metrolinx.com
416-202-7624

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Mark Childs, Chief Marketing Officer

Mark Childs

An inspiring marketer with a passion for breakthrough innovation and business growth, Mark has a proven track record of building vital brands that resonate with consumers. As Metrolinx seeks to increase revenue and ridership, Mark oversees the acquisition of new customers and loyalty building for GO, PRESTO and UP Express. Data-driven customer analytics and insights will inform, guide, and prioritize our efforts to enhance service, build the brand and develop innovative products, services and partnerships.

Prior to joining Metrolinx, Mark served as Chief Marketing Officer at Samsung Electronics Canada Inc., where he led the organization’s strategic brand and marketing initiatives, overseeing Brand Marketing, Public Relations, Corporate Social Responsibility, Digital and Social Media teams. In 2017, Samsung ranked top 10 in Ipsos Canada’s Most Influential Brands in Canada and Leger Marketing’s Most Admired Brands in Canada. Mark has also held senior leadership roles as Vice President of Marketing at Campbell Company of Canada and Kellogg Company.

Recognized as an inspirational team leader, Mark actively cultivates marketing talent and ‘best practice’ within the industry. In addition to his passionate support of AToMiC and the Strategy Awards, he champions the Canada Young Lions Marketers initiative and has contributed professionally to the Association of Canadian Advertisers (ACA), Advertising Standards Canada (ASC), Enactus Canada and was Creative Chair at Concerned Children's Advertisers. Mark was recognized with the Marketing Hall of Fame Impact Award in 2012.

A role model in the LGBTQ community, Mark pioneered the launch of PFLAG Canada’s 2012 awareness campaign while volunteering for the organization, winning a Cannes Lions award.

mark.childs@metrolinx.com

Averil McIntyre, Executive Assistant
averil.mcintyre@metrolinx.com
416-202-5612

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Jennifer Gray, Chief Financial Officer

Jennifer Gray is Chief Financial Officer at Metrolinx.

Jennifer is responsible for leading financial planning, analysis, reporting and accounting, along with procurement services and I&IT. Jennifer joined Metrolinx in 2013 to lead the business planning process. Since joining Metrolinx Jennifer has successfully implemented a more robust Enterprise Risk Management program and is currenlty leading the implementation of Key Performance Indictors (KPIs) and management reporting to measure progress, drive accountability and increase the focus on business results across the organization.

Jennifer has worked with Planning and Development to embed business cases in Metrolinx business processes. Jennifer also led the implementation of executive decision support for projects through the creation of the Investment Panel. The Investment Panel provides approval for projects to move through stage gates and monitors and approves changes to project benefits, costs and schedule.

Prior to joining Metrolinx, Jennifer worked for more than twelve years in the Ontario Government in the Ministry of Finance and the Ministry of Infrastructure. While at the Ministry of Finance Jennifer contributed to the development of many Provincial budgets including leading analysis and policy advice related to income support programs, tax based benefit programs and income-tested programs. While at the Ministry of Infrastructure Jennifer led the Strategic Policy Unit responsible for providing advice on the Provinces capital investments and leading the development of Infrastructure related content for Provincial budgets.

In the summer Jennifer plays softball and in the winter she is an avid curler and volunteer at the High Park Curling Club.

Jennifer holds an Honours degree in Economics and a Masters degree in Business Economics both from Sir Wilfrid Laurier University in Waterloo.

Jennifer.Gray@metrolinx.com

Antoniella Ranga, Executive Assistant (A)
Antoniella.Ranga@metrolinx.com
416-202-5930

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Helen Ferreira-Walker, Chief Human Resources Officer

Helen Ferreira-Walker is responsible for human resources programs and services that help Metrolinx meet its strategic goals. This includes HR Strategy and execution, Employee Engagement, total rewards, health, safety and wellness, leadership and organization development, employee/labour relations, workforce planning, and staffing and employment for Metrolinx.

She has more than 20 years of HR experience in the public sector. She joined Metrolinx in 2010 as Director, Human Resources. Prior to joining Metrolinx, she was Executive Director, Human Resources at the Corporation of the City of Brampton, where she had accountability for overall management, leadership, direction and support for delivering programs and services designed to enhance business performance in the areas of leadership development, health and safety and labour relations. She has also held progressive positions at the University of Toronto and the Workplace Safety and Insurance Board.

Helen has a post graduate certificate in Industrial Relations from Queen's University, has earned both the Certified Human Resources Professional (CHRP) and Senior Human Resources Professional (SHRP) designations, and is currently working towards her MSC in Human Resources Management.

helen.ferreira-walker@metrolinx.com

Liezl Magarro, Executive Assistant (A)
Liezl.Magarro@metrolinx.com
416-202-0323

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Greg Percy, Chief Operating Officer

Greg Percy is Chief Operating Officer, responsible for leading GO Transit and UP Express operations, and contributing to the leadership and strategic direction for Metrolinx.

Greg was previously Vice-President, GO Capital Infrastructure where he provided leadership for the delivery of a $1.2 billion capital plan for the design, construction and delivery of more than 250 civil engineering infrastructure projects.

Previous to this, Greg was the Vice-President, GO Operations, where he had leadership responsibility for rail and bus service delivery, rolling stock acquisitions, maintenance facilities and service delivery partner contract oversight.

Greg’s 34 years of experience in the Canadian transportation industry spans both the private and public sectors.

He spent 18 years with Canadian Pacific Railway in various marketing and operations positions, then joined GO Transit as Director, Rail Services in early 2000. He left GO Transit for two years for a post as Vice-President, Transit with an international engineering consulting firm, before re-joining GO Transit as Vice-President, Operations in 2008.

Greg is a past President of the Toronto Railway Club and Special Technical Advisor to the Board of Directors of the Ontario Northland Transportation Commission. He is on the Board of the Railway Association of Canada, the Board of the Canadian Urban Transit Association and the Executive Committee of the American Public Transportation Association.

Greg holds an Honours Bachelor of Science from the University of Ottawa and an MBA from Queen’s University.

greg.percy@gotransit.com

Allison Collins, Executive Assistant
allison.collins@gotransit.com
416-202-5502

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Leslie Woo, Chief Planning and Development Officer

Leslie Woo is Chief Planning and Development Officer at Metrolinx, the regional transportation authority for the Greater Toronto and Hamilton Area. Leslie is the executive lead for planning and portfolio development of the $35B expansion in public transit. Named One of Canada's Top 100 Most Powerful Women in 2017, Spacing Toronto's Transit Change-maker in 2016 and Canada's Women's Infrastructure Network's 2015 Outstanding Leader.

Leslie leads the strategic planning from long range transportation planning through to service planning for a full range of mobility services. She heads business areas in benefits management, design excellence, strategic land development and corporate property management. Leslie manages key relationships with municipalities, not-for-profits and the private sector. She is also a champion for driving sustainability and leads Metrolinx’s network for women.

Leslie is a passionate and influential leader with ten years of experience at Metrolinx. Prior to Metrolinx Leslie worked in the municipal, private and not-for-profit sectors. She was the key author of the original Greater Golden Horseshoe Growth Plan (2006), which by 2016 had resulted in urban intensification totalling over 18 per cent increase in multi-family residential development, a two-thirds reduction of greenfield lands consumption, and conserved about 800 square kilometres of agricultural and rural land.

Leslie holds international responsibilities as a Global Trustee with the Urban Land Institute, and is a retired member of the Ontario Association of Architects. Awarded a 2011/12 Fellowship with International Women’s Forum, Leslie is a Director on the board of Womens’ College Hospital and for eight years was a director on the board of YMCA for the Greater Toronto Area (2009 – 2017).

Leslie is the creator of the blog shebuildscities.org celebrating women city builders around the world. Leslie received a Bachelor of Environmental Studies and a Bachelor of Architecture from the University of Waterloo where she also studied Urban and Regional Planning. She is also the 2015 recipient of the Renison University College Distinguished Alumna Award. Born in Trinidad, Leslie is the mother of two thriving global citizens.

leslie.woo@metrolinx.com

Gisele Zwicker, Executive Assistant
gisele.zwicker@metrolinx.com
416-202-5918

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Heather Platt, Executive Vice President, General Counsel & Corporate Secretary

Heather Platt is Executive Vice President, General Counsel & Corporate Secretary at Metrolinx. In this role, Heather provides strategic legal advice to all business units at Metrolinx, with a focus on rail operations, safety, and regulatory matters. She has significant experience in complex commercial matters, and has led the negotiation of several material agreements: including critical agreements with CN, CP and TTR; the master supply and services agreement with Accenture; the maintenance and crewing services agreements with Bombardier; and the agreement for the replacement of the USRC signalling system.

Heather started at GO Transit in 2005. Prior to joining Metrolinx, Heather was a partner at Davies, Ward, Phillips & Vineberg LLP, practicing corporate/commercial and information technology law. Heather is a graduate of the University of Toronto Faculty of Law, and was called to the Ontario Bar in 2001.

Heather.Platt@metrolinx.com

Kristen Reveler, Executive Assistant
Kristen.Reveler@metrolinx.com
416-202-5579

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Annalise Czerny, Executive Vice President, PRESTO

As the Executive Vice President of PRESTO, Annalise Czerny is focused on connecting communities and unifying Ontario’s fare systems through the PRESTO fare card system.

Annalise oversees the many projects and programs that help enhance the PRESTO system, and is focused on increasing access to travel for everyone – students, seniors, low-income families, visitors, local travellers and regional travellers.

PRESTO is currently available across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, and offers customers lowest fare prices, pay as you go or period (monthly) passes, loyalty program discounts, and co-fare discounts with GO Transit.

Annalise has been part of the PRESTO team since 2013, where she has worked with senior Metrolinx and Provincial stakeholders to build the PRESTO strategy group and program, codify the organization’s mandate, create the first business strategy, and articulate a vision for PRESTO’s transition from a project focus to a governor of the PRESTO payments scheme. Annalise became the Director of the PRESTO Payment Scheme Management Group in 2017 and is now the Executive Vice President.

Prior to coming to Metrolinx to work within the PRESTO group, Annalise worked in strategy consulting for the Monitor Group in the United Kingdom before making the move back to Canada.

Annalise has an Engineering Degree from the University of Guelph, a Masters in Energy and Material Sciences from the Université du Québec à Trois-Rivières, and an MBA from the London Business School.

Annalise.Czerny@metrolinx.com

Jennifer Mandilag, Executive Assistant
Jennifer.Mandilag@metrolinx.com
416-202-3211

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