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Metrolinx Senior Management Team

Biographies

Phil Verster, President & Chief Executive Officer

Phil Verster is the President & Chief Executive Officer at Metrolinx.

Phil oversees a team committed to transforming transportation in the GTHA. With a strong community and customer service emphasis, Metrolinx is delivering quality transportation services on time and on budget, and working collaboratively with our partners – all key elements to delivering on the promise of Metrolinx’s Regional Transportation Plan.

Prior to joining Metrolinx, Phil was one of the UK’s rail leaders, having managed train operations, infrastructure builds and infrastructure management for passenger rail systems in England, Scotland and Ireland.

An engineer by training, Phil began his career in the electricity sector in his native South Africa. From 2001 to 2003, he was Depot Manager and Production Director for a UK division of Bombardier Rail. In 2003, Phil moved from the supplier side to passenger rail operations at Southeastern Trains. He then spent five years at Irish Rail, where he served in different roles, including Deputy CEO.

In 2011, Phil joined Britain’s Network Rail. His first assignment was Managing Director London North East and East Midlands Route , the second largest route in the Network Rail system. He pioneered a new approach to structured continuous improvement that delivered improved safety and train performance as well as an enhanced passenger experience. Phil put the same innovation and discipline to work in his subsequent assignment for Network Rail running Scotland’s ScotRail passenger rail service, from 2015 to 2017. In early 2017, Phil served as Managing Director of Network Rail’s East West Railway.

Phil has a Bachelors of Engineering and a Masters of Engineering, both from the University of Stellenbosch in South Africa. He has an MBA from the University of Newcastle Business School and an LLM Post Graduate Diploma (Commercial Law) from the University of Northumbria, both in the UK.

CEO@metrolinx.com
416-202-5908

Mary Meledes, Executive Assistant
mary.meledes@metrolinx.com
416-202-5908

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Peter M. Zuk, Chief Capital Officer

Metrolinx is undertaking the largest transit build in Canadian history and is in the process of delivering over $32 billion in transit projects with 31 municipalities. With a strong team in the Capital Projects Group and transit partners at Infrastructure Ontario, municipalities and transit authorities, we are delivering and overseeing the large and growing program of transit expansion projects in the GTHA. The program includes planning and construction of five new Light Rail Transit systems, Bus Rapid Transit improvements and the GO Regional Express Rail initiative.

Peter has established an international reputation as a practitioner and subject matter expert in the planning and delivery of transformational urban infrastructure projects. He has served as Project Director of the Central Artery Tunnel Project (Boston’s “Big Dig”), he oversaw the largest telecommunications project in the United States (the Level 3 Intercity fiber-optic network), and he served as Chief Programmes Officer and as a member of the Board of Directors of the London Underground, where he oversaw all construction and maintenance activities including a $30 Billion program of infrastructure improvements called “Transforming the Tube.”

Peter has a BA, English and Political Science, Colgate University, Hamilton, NY and JD, Boston College Law School, Boston, MA.

peter.zuk@metrolinx.com
416-202-7280

Lori Hope, Executive Assistant
lori.hope@metrolinx.com
416-202-3412

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Judy Pfeifer, Chief Communications & Public Affairs Officer

Judy Pfeifer is the Chief Communications & Public Affairs Officer at Metrolinx.

Judy oversees all aspects of Metrolinx’s communications strategy, and is responsible for overseeing corporate reputation, communications planning, internal and external communications, media relations, as well as government, community and stakeholder engagement. She championed and continues to oversee the community benefits program on the Eglinton Crosstown and the expansion of community benefit programs to other transit projects.

Judy has worked within the private sector, the not-for-profit sector and the municipal sector.

Judy has held the position of Vice-President and Practice Lead with Hill+Knowlton Canada, where she implemented integrated communications plans in support of business objectives for clients in the private, public and not-for-profit sectors.

In her previous positions with the Toronto Community Foundation, Ontario Ministry of Municipal Affairs and Housing and City of Toronto, Judy provided leadership in policy, communications and stakeholder management.

Judy currently serves on the board of WoodGreen Community Services. She has previously served as the Vice-Chair of the Liveability Committee as a member of the Policy & Advocacy Committee with the Toronto Region Board of Trade, was a board member with Environmental Defence and was a founding member of the Emerging Leaders Network (CivicAction).

Most recently Judy was a Professor, School of Media Facility of Communication Art and Design at Seneca College where she taught government relations. She is published in “Five Good Ideas: Practical Strategies for Non-profit Success”. She is also a sought after speaker on public engagement, government relations and communications.

Judy holds an Honours Bachelor of Arts in Political Science from Carleton University and a graduate Certificate in Human Resources Management from Seneca College.

judy.pfeifer@metrolinx.com
416-202-5902

Tracey Carvery, Executive Assistant
tracey.carvery@metrolinx.com
416-202-5907

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Mary Proc, Chief Marketing Officer (A)

Mary Proc is the acting Chief Marketing Officer (CMO) at Metrolinx. Mary’s marketing team oversees the acquisition of new customers for GO, PRESTO and UP by developing innovative products, services and partnerships. Her Customer Experience, Research and Analytics teams ensure that the “Voice of the Customer”, and international best practices, are at the centre of all that Metrolinx plans and delivers. Her Business Development group is focused on new ways to raise non-fare revenue to help reduce the public subsidy of transit in the future.

In her former role as Vice President of Customer Service Delivery, Mary developed the multi-year customer service strategy at GO Transit and had over 900 staff who supported GO Transit, Union-Pearson Express, and the PRESTO farecard system. She was responsible for all 66 rail stations including Union Station.

Mary was previously Senior Director at the CIBC for eight years.

Prior to that, Mary worked with Canadian Airlines, running the operations of their Toronto reservations office, and as an Assistant Deputy Minister in Cabinet Office and with the Ministry of Transportation.

Mary was the 2015 President of the Toronto Railway Club, a founding Director of Women in Transportation Seminar, and the founding Chair of the Customer Orientation Task Force for the Canadian Urban Transit Association. She also served on the advisory board of the Conference Board Council for Customer Experience. In 2015-16, Mary was named “Outstanding Woman of the Year” by Progressive Railroading Magazine and the North American-based League of Railway Industry Women. She has published on customer service and is a frequent conference speaker.

Mary holds a Bachelor of Arts and a Master of Arts in political science from McMaster University.

Mary.Proc@metrolinx.com
416-202-5508

Averil McIntyre, Executive Assistant
averil.mcintyre@metrolinx.com
416-202-5612

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Robert Siddall, Chief Financial Officer

Robert Siddall is Chief Financial Officer at Metrolinx.

Robert oversees the long-range and day-to-day fiscal and fiduciary obligations of the organization and works closely with the Metrolinx executive group on corporate direction, strategy and financing.

Robert has over 30 years of senior management experience, covering a wide range of strategic and financial functions in both the private and public sectors.

Prior to Metrolinx, Robert was Chief Financial Officer for Waterfront Toronto Corporation and previously held the position of Provincial Controller with the Province of Ontario. He has taken part in two major Canadian Institute of Chartered Accountants research studies, including costing of government services, and three standard setting task forces.

He currently serves as Chair of the Task Force on the Accounting for Financial Instruments project.

Robert holds a Bachelor of Commerce from the University of Toronto and is a Chartered Accountant.

robert.siddall@metrolinx.com
416-202-5905

Andrea Crockford, Executive Assistant
andrea.crockford@metrolinx.com
416-202-5947

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Helen Ferreira-Walker, Chief Human Resources Officer

Helen Ferreira-Walker is responsible for human resources programs and services that help Metrolinx meet its strategic goals. This includes HR Strategy and execution, Employee Engagement, total rewards, health, safety and wellness, leadership and organization development, employee/labour relations, workforce planning, and staffing and employment for Metrolinx.

She has more than 20 years of HR experience in the public sector. She joined Metrolinx in 2010 as Director, Human Resources. Prior to joining Metrolinx, she was Executive Director, Human Resources at the Corporation of the City of Brampton, where she had accountability for overall management, leadership, direction and support for delivering programs and services designed to enhance business performance in the areas of leadership development, health and safety and labour relations. She has also held progressive positions at the University of Toronto and the Workplace Safety and Insurance Board.

Helen has a post graduate certificate in Industrial Relations from Queen's University, has earned both the Certified Human Resources Professional (CHRP) and Senior Human Resources Professional (SHRP) designations, and is currently working towards her MSC in Human Resources Management.

helen.ferreira-walker@metrolinx.com
416-202-5666

Fiona Loranger, Executive Assistant
fiona.loranger@metrolinx.com
416-202-5650

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Greg Percy, Chief Operating Officer

Greg Percy is Chief Operating Officer, responsible for leading GO Transit and UP Express operations, and contributing to the leadership and strategic direction for Metrolinx.

Greg was previously Vice-President, GO Capital Infrastructure where he provided leadership for the delivery of a $1.2 billion capital plan for the design, construction and delivery of more than 250 civil engineering infrastructure projects.

Previous to this, Greg was the Vice-President, GO Operations, where he had leadership responsibility for rail and bus service delivery, rolling stock acquisitions, maintenance facilities and service delivery partner contract oversight.

Greg’s 34 years of experience in the Canadian transportation industry spans both the private and public sectors.

He spent 18 years with Canadian Pacific Railway in various marketing and operations positions, then joined GO Transit as Director, Rail Services in early 2000. He left GO Transit for two years for a post as Vice-President, Transit with an international engineering consulting firm, before re-joining GO Transit as Vice-President, Operations in 2008.

Greg is a past President of the Toronto Railway Club and Special Technical Advisor to the Board of Directors of the Ontario Northland Transportation Commission. He is on the Board of the Railway Association of Canada, the Board of the Canadian Urban Transit Association and the Executive Committee of the American Public Transportation Association.

Greg holds an Honours Bachelor of Science from the University of Ottawa and an MBA from Queen’s University.

greg.percy@gotransit.com
416-202-5544

Allison Collins, Executive Assistant
allison.collins@gotransit.com
416-202-5502

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Leslie Woo, Chief Planning and Development Officer

Leslie Woo is Chief Planning and Development Officer at Metrolinx, the regional transportation authority for the Greater Toronto and Hamilton Area. Leslie is the executive lead for planning and portfolio development of the $35B expansion in public transit. Named One of Canada's Top 100 Most Powerful Women in 2017, Spacing Toronto's Transit Change-maker in 2016 and Canada's Women's Infrastructure Network's 2015 Outstanding Leader.

Leslie leads the strategic planning from long range transportation planning through to service planning for a full range of mobility services. She heads business areas in benefits management, design excellence, strategic land development and corporate property management. Leslie manages key relationships with municipalities, not-for-profits and the private sector. She is also a champion for driving sustainability and leads Metrolinx’s network for women.

Leslie is a passionate and influential leader with ten years of experience at Metrolinx. Prior to Metrolinx Leslie worked in the municipal, private and not-for-profit sectors. She was the key author of the original Greater Golden Horseshoe Growth Plan (2006), which by 2016 had resulted in urban intensification totalling over 18 per cent increase in multi-family residential development, a two-thirds reduction of greenfield lands consumption, and conserved about 800 square kilometres of agricultural and rural land.

Leslie holds international responsibilities as a Global Trustee with the Urban Land Institute, and is a retired member of the Ontario Association of Architects. Awarded a 2011/12 Fellowship with International Women’s Forum, Leslie is a Director on the board of Womens’ College Hospital and for eight years was a director on the board of YMCA for the Greater Toronto Area (2009 – 2017).

Leslie is the creator of the blog shebuildcities.org celebrating women city builders around the world. Leslie received a Bachelor of Environmental Studies and a Bachelor of Architecture from the University of Waterloo where she also studied Urban and Regional Planning. She is also the 2015 recipient of the Renison University College Distinguished Alumna Award. Born in Trinidad, Leslie is the mother of two thriving global citizens.

leslie.woo@metrolinx.com
416-202-5943

Gisele Zwicker, Executive Assistant
gisele.zwicker@metrolinx.com
416-202-5918

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Mary Martin, Executive Vice President, General Counsel & Corporate Secretary

Mary Martin is Executive Vice President, General Counsel & Corporate Secretary at Metrolinx. Mary’s 36 year legal career spans both the private and public sector.

At the Ministry of Finance and the Ministry of Public Infrastructure and Renewal Mary was the lead counsel supporting a team structuring, negotiating and finalizing transactions involving the Province’s chief commercial assets. Her responsibilities included legal oversight of a transaction generating over $5 billion of net proceeds for the Province.

Mary’s has over 20 years’ experience in the private sector including 14 years as a senior partner in a leading national law firm. There she structured and negotiated complex commercial agreements and led multi-disciplined transaction teams on acquisition, financing, joint venture and technology transfer deals.

Mary is Metrolinx’s chief governance officer and supports the Metrolinx Board of Directors and its four Board Standing Committees. In carrying out this role she draws on previous experience as a board member or corporate secretary for a number of publicly traded corporations.

Mary is a graduate of the University of Toronto law school and was called to the Ontario Bar in 1982.

mary.martin@metrolinx.com
416-202-5915

Fiona Loranger, Executive Assistant
fiona.loranger@metrolinx.com
416-202-5650

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Annalise Czerny, Executive Vice President, PRESTO (A)

As the Executive Vice President of PRESTO (Acting), Annalise Czerny is focused on connecting communities and unifying Ontario’s fare systems through the PRESTO fare card system.

Annalise oversees the many projects and programs that help enhance the PRESTO system, and is focused on increasing access to travel for everyone – students, seniors, low-income families, visitors, local travellers and regional travellers.

PRESTO is currently available across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, and offers customers lowest fare prices, pay as you go or period (monthly) passes, loyalty program discounts, and co-fare discounts with GO Transit.

Annalise has been part of the PRESTO team since 2013, where she has worked with senior Metrolinx and Provincial stakeholders to build the PRESTO strategy group and program, codify the organization’s mandate, create the first business strategy, and articulate a vision for PRESTO’s transition from a project focus to a governor of the PRESTO payments scheme. Annalise became the Director of the PRESTO Payment Scheme Management Group in 2017 and is now the Acting Executive Vice President.

Prior to coming to Metrolinx to work within the PRESTO group, Annalise worked in strategy consulting for the Monitor Group in the United Kingdom before making the move back to Canada.

Annalise has an Engineering Degree from the University of Guelph, a Masters in Energy and Material Sciences from the Université du Québec à Trois-Rivières, and an MBA from the London Business School.

Annalise.Czerny@metrolinx.com
416-202-3359

Alba Briceno, Executive Assistant
alba.briceno@prestocard.ca
416-202-3210

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