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Metrolinx Senior Management Team

Biographies

Phil Verster, President & Chief Executive Officer

Phil Verster is the President & Chief Executive Officer at Metrolinx.

Phil oversees a team committed to transforming transportation in the GTHA. With a strong community and customer service emphasis, Metrolinx is delivering quality transportation services on time and on budget, and working collaboratively with our partners – all key elements to delivering on the promise of Metrolinx’s Regional Transportation Plan.

Prior to joining Metrolinx, Phil was one of the UK’s rail leaders, having managed train operations, infrastructure builds and infrastructure management for passenger rail systems in England, Scotland and Ireland.

An engineer by training, Phil began his career in the electricity sector in his native South Africa. From 2001 to 2003, he was Depot Manager and Production Director for a UK division of Bombardier Rail. In 2003, Phil moved from the supplier side to passenger rail operations at Southeastern Trains. He then spent five years at Irish Rail, where he served in different roles, including Deputy CEO.

In 2011, Phil joined Britain’s Network Rail. His first assignment was Managing Director London North East and East Midlands Route , the second largest route in the Network Rail system. He pioneered a new approach to structured continuous improvement that delivered improved safety and train performance as well as an enhanced passenger experience. Phil put the same innovation and discipline to work in his subsequent assignment for Network Rail running Scotland’s ScotRail passenger rail service, from 2015 to 2017. In early 2017, Phil served as Managing Director of Network Rail’s East West Railway.

Phil has a Bachelors of Engineering and a Masters of Engineering, both from the University of Stellenbosch in South Africa. He has an MBA from the University of Newcastle Business School and an LLM Post Graduate Diploma (Commercial Law) from the University of Northumbria, both in the UK.

CEO@metrolinx.com

Lena Azzou, Chief of Staff
Lena.Azzou@metrolinx.com
416-202-5999

Alba Briceno, Executive Assistant
alba.briceno@metrolinx.com
416-202-5908

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Matt Clark, Chief Capital Officer

Metrolinx is undertaking the largest transit build in Canadian history by delivering tens of billions of dollars’ worth of projects in communities across the Greater Golden Horseshoe. The capital program includes the GO Expansion initiative to transform the regional rail network, planning and construction of multiple new Light Rail Transit (LRT) and Bus Rapid Transit (BRT) lines, and improvements supporting enhanced GO Bus service.

As Chief Capital Officer, Matt Clark leads the Capital Projects Group, a strong team of Metrolinx employees integrated with partners from Infrastructure Ontario and the private sector. Matt and his team are responsible for ensuring Metrolinx’s large and growing program of transit expansion projects is delivered safely, on time, on budget and on benefit.

Matt has successfully overseen complicated transit projects on three continents. He has extensive technical and project leadership expertise and a proven track record in managing productive contractor-owner relationships and challenging stakeholder interfaces.

For over two decades, Matt led teams from multinational construction firms as they built complex projects in operating rail environments, ranging from the expansion of multiple mainline and Underground stations in London, England to major projects for the South West Rail Link in Sydney, Australia. Prior to joining the Metrolinx Capital Program in 2018, he served as Operations Director for Laing O’Rourke Infrastructure with responsibility for the company’s entire multi-billion-dollar portfolio of work with Network Rail (U.K.).

Matt has an Honours Degree in Civil Engineering from the University of Nottingham.

matt.clark@metrolinx.com

Paula Cadorin, Executive Assistant
paula.cadorin@metrolinx.com
416-202-3520

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Laura Cooke, Chief Communications Officer

Laura Cooke is the Chief Communications Officer at Metrolinx. Laura oversees all aspects of Metrolinx’s communications including corporate reputation, internal and external communications and media relations, and government, community and stakeholder engagement.

Laura is a proven communications professional with more than 25 years of experience working in regulated industries in both the private and public sectors; drawing on substantial experience in the areas of Communications Strategy, Reputation Management, Media Relations and Crisis Communications, Public Affairs, Government and Stakeholder Relations, Customer Service, Corporate Social Responsibility, and First Nations and Metis Relations.

Prior to joining Metrolinx, Laura was the Senior Vice President, Customer and Corporate Relations for Hydro One; one of the largest electricity and distribution companies in North America. In this role, Laura led the integration of the utility’s service, communications and relationship functions in order to support Hydro One’s ambitions with respect to growth and privatization. Laura also led the communications, stakeholder and community relations efforts to support the successful development and build of critical electricity infrastructure; infrastructure necessary to ensure a strong economy and quality of life for Ontarians.

Over her career, Laura has been drawn to organizations that operate within the public trust to deliver economic and societal benefits. Further, Laura’s experience working in large, customer operations like Hydro One, Air Canada, and Transport Canada, cemented her commitment to the values of safety and service.

Laura studied Public Relations at Algonquin College of Applied Arts and Technology.

Laura.Cooke@metrolinx.com

Jenelle De Silva, Executive Assistant
Jenelle.DeSilva@metrolinx.com
416-202-7624

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Mark Childs, Chief Marketing Officer

Mark Childs

An inspiring marketer with a passion for breakthrough innovation and business growth, Mark has a proven track record of building vital brands that resonate with consumers. As Metrolinx seeks to increase revenue and ridership, Mark oversees the acquisition of new customers and loyalty building for GO, PRESTO and UP Express. Data-driven customer analytics and insights will inform, guide, and prioritize our efforts to enhance service, build the brand and develop innovative products, services and partnerships.

Prior to joining Metrolinx, Mark served as Chief Marketing Officer at Samsung Electronics Canada Inc., where he led the organization’s strategic brand and marketing initiatives, overseeing Brand Marketing, Public Relations, Corporate Social Responsibility, Digital and Social Media teams. In 2017, Samsung ranked top 10 in Ipsos Canada’s Most Influential Brands in Canada and Leger Marketing’s Most Admired Brands in Canada. Mark has also held senior leadership roles as Vice President of Marketing at Campbell Company of Canada and Kellogg Company.

Recognized as an inspirational team leader, Mark actively cultivates marketing talent and ‘best practice’ within the industry. In addition to his passionate support of AToMiC and the Strategy Awards, he champions the Canada Young Lions Marketers initiative and has contributed professionally to the Association of Canadian Advertisers (ACA), Advertising Standards Canada (ASC), Enactus Canada and was Creative Chair at Concerned Children's Advertisers. Mark was recognized with the Marketing Hall of Fame Impact Award in 2012.

A role model in the LGBTQ community, Mark pioneered the launch of PFLAG Canada’s 2012 awareness campaign while volunteering for the organization, winning a Cannes Lions award.

mark.childs@metrolinx.com

Averil McIntyre, Executive Assistant
averil.mcintyre@metrolinx.com
416-202-5612

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Jennifer Gray, Chief Financial Officer

Jennifer Gray is Chief Financial Officer at Metrolinx.

Jennifer is responsible for leading financial planning, analysis, reporting and accounting, along with procurement services and I&IT. Jennifer joined Metrolinx in 2013 to lead the business planning process. Since joining Metrolinx Jennifer has successfully implemented a more robust Enterprise Risk Management program and is currenlty leading the implementation of Key Performance Indictors (KPIs) and management reporting to measure progress, drive accountability and increase the focus on business results across the organization.

Jennifer has worked with Planning and Development to embed business cases in Metrolinx business processes. Jennifer also led the implementation of executive decision support for projects through the creation of the Investment Panel. The Investment Panel provides approval for projects to move through stage gates and monitors and approves changes to project benefits, costs and schedule.

Prior to joining Metrolinx, Jennifer worked for more than twelve years in the Ontario Government in the Ministry of Finance and the Ministry of Infrastructure. While at the Ministry of Finance Jennifer contributed to the development of many Provincial budgets including leading analysis and policy advice related to income support programs, tax based benefit programs and income-tested programs. While at the Ministry of Infrastructure Jennifer led the Strategic Policy Unit responsible for providing advice on the Provinces capital investments and leading the development of Infrastructure related content for Provincial budgets.

In the summer Jennifer plays softball and in the winter she is an avid curler and volunteer at the High Park Curling Club.

Jennifer holds an Honours degree in Economics and a Masters degree in Business Economics both from Sir Wilfrid Laurier University in Waterloo.

Jennifer.Gray@metrolinx.com

Antoniella Ranga, Executive Assistant (A)
Antoniella.Ranga@metrolinx.com
416-202-5930

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Helen Ferreira-Walker, Chief Human Resources Officer

Helen Ferreira-Walker is responsible for human resources programs and services that help Metrolinx meet its strategic goals. This includes HR Strategy and execution, Employee Engagement, total rewards, health, safety and wellness, leadership and organization development, employee/labour relations, workforce planning, and staffing and employment for Metrolinx.

She has more than 20 years of HR experience in the public sector. She joined Metrolinx in 2010 as Director, Human Resources. Prior to joining Metrolinx, she was Executive Director, Human Resources at the Corporation of the City of Brampton, where she had accountability for overall management, leadership, direction and support for delivering programs and services designed to enhance business performance in the areas of leadership development, health and safety and labour relations. She has also held progressive positions at the University of Toronto and the Workplace Safety and Insurance Board.

Helen has a post graduate certificate in Industrial Relations from Queen's University, has earned both the Certified Human Resources Professional (CHRP) and Senior Human Resources Professional (SHRP) designations, and is currently working towards her MSC in Human Resources Management.

helen.ferreira-walker@metrolinx.com

Liezl Magarro, Executive Assistant (A)
Liezl.Magarro@metrolinx.com
416-202-0323

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Greg Percy, Chief Operating Officer

Greg Percy is Chief Operating Officer, responsible for leading GO Transit and UP Express operations, and contributing to the leadership and strategic direction for Metrolinx.

Greg was previously Vice-President, GO Capital Infrastructure where he provided leadership for the delivery of a $1.2 billion capital plan for the design, construction and delivery of more than 250 civil engineering infrastructure projects.

Previous to this, Greg was the Vice-President, GO Operations, where he had leadership responsibility for rail and bus service delivery, rolling stock acquisitions, maintenance facilities and service delivery partner contract oversight.

Greg’s 34 years of experience in the Canadian transportation industry spans both the private and public sectors.

He spent 18 years with Canadian Pacific Railway in various marketing and operations positions, then joined GO Transit as Director, Rail Services in early 2000. He left GO Transit for two years for a post as Vice-President, Transit with an international engineering consulting firm, before re-joining GO Transit as Vice-President, Operations in 2008.

Greg is a past President of the Toronto Railway Club and Special Technical Advisor to the Board of Directors of the Ontario Northland Transportation Commission. He is on the Board of the Railway Association of Canada, the Board of the Canadian Urban Transit Association and the Executive Committee of the American Public Transportation Association.

Greg holds an Honours Bachelor of Science from the University of Ottawa and an MBA from Queen’s University.

greg.percy@gotransit.com

Allison Collins, Executive Assistant
allison.collins@gotransit.com
416-202-5502

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Mathieu Goetzke, Chief Planning Officer (A)

Mathieu Goetzke is the interim Chief Planning Officer at Metrolinx.

Mathieu Goetzke joined Metrolinx as Vice President, Planning in August 2018. As Vice President, Mathieu leads the Planning team advancing the 2041 regional transportation plan vision from a network concept to robust project plan realization. Mathieu bridges the gap between the 2041 RTP and project delivery, evaluating project options and integrating all modes into a seamless system of mobility services.

Mathieu brings over 17 years of knowledge and experience, with a focus on engineering, transportation, urban planning and development. Prior to coming to Canada, Mathieu was Co-Deputy City Manager for Urban Development and Quality of Life in the City of Lille, France where he oversaw over 600 staff and an €80 million annual capital budget. There, he led the delivery of a “city core” mobility plan, led large scale multi-stakeholder urban regeneration projects, including the planning of a new phase of development of the Euralille hub connecting the central business district to the high-speed rail, subway and LRT networks. Prior to working in Lille, Mathieu was Head of European and International Affairs for Transportation Research and Innovation in the French Ministry of Public Works and Transportation. He brings a strong commitment to sustainability and innovation.

Mathieu holds a Master of Science in Engineering - Economic Systems and Operations Research from Stanford University, CA, USA; he is Ingénieur des Ponts, des Eaux et Forêts and also Ingénieur de l’École Polytechnique.

Mathieu.Goetzke@metrolinx.com

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Leslie Woo, Chief Development Officer

Leslie Woo is Chief Development Officer (CDO), leading Transit Oriented Development (TOD) program for Metrolinx and Infrastructure Ontario. Leslie has been named, one of Bisnow’s 2019 Toronto Power Women in Commercial Real Estate, one of Canada's Top 100 Most Powerful Women in 2017, Spacing Toronto's Transit Change-maker in 2016 and Canada's Women's Infrastructure Network's 2015 Outstanding Leader.

Leslie leads the TOD program for both organizations, the goal of which is to leverage the Metrolinx transit land assets through a fair exchange value with qualified third-parties, so as to increase transit ridership, improve the customer experience and ultimately create more complete and connected communities. Metrolinx’s over $50 billion transit expansion program is enabling extensive market drive opportunities for stations that integrate multi-use development.

In her 11 year career at Metrolinx, Leslie has founded a number of key organizational functions in her former planning roles. In addition she continues to be a champion for driving sustainability and supporting womens’ leadership in the organization. Prior to Metrolinx Leslie worked in the municipal, private and not-for-profit sectors. She was the key author of the original Greater Golden Horseshoe Growth Plan (2006), which by 2016 had resulted in urban intensification totalling over 18 per cent increase in multi-family residential development, a two-thirds reduction of greenfield lands consumption, and conserved about 800 square kilometres of agricultural and rural land.

Leslie holds international responsibilities as a Global Governing Trustee with the Urban Land Institute, and is a retired member of the Ontario Association of Architects. Awarded a 2011/12 Fellowship with International Women’s Forum, Leslie is a Director on the board of Womens’ College Hospital and for eight years was a director on the board of YMCA for the Greater Toronto Area (2009 – 2017).

Leslie is the creator of the blog shebuildscities.org celebrating women city builders around the world. Leslie received a Bachelor of Environmental Studies, a Bachelor of Architecture and a Masters of Planning from the University of Waterloo. She is also the 2015 recipient of the Renison University College Distinguished Alumna Award. Born in Trinidad, Leslie is the mother of two thriving global citizens.

leslie.woo@metrolinx.com

Gisele Zwicker, Executive Assistant
gisele.zwicker@metrolinx.com
416-202-5918

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Heather Platt, Executive Vice President and General Counsel

Heather Platt is Executive Vice President and General Counsel at Metrolinx. In this role, Heather provides strategic legal advice to all business units at Metrolinx, with a focus on rail operations, safety, and regulatory matters. She has significant experience in complex commercial matters, and has led the negotiation of several material agreements: including critical agreements with CN, CP and TTR; the master supply and services agreement with Accenture; the maintenance and crewing services agreements with Bombardier; and the agreement for the replacement of the USRC signalling system.

Heather started at GO Transit in 2005. Prior to joining Metrolinx, Heather was a partner at Davies, Ward, Phillips & Vineberg LLP, practicing corporate/commercial and information technology law. Heather is a graduate of the University of Toronto Faculty of Law, and was called to the Ontario Bar in 2001.

Heather.Platt@metrolinx.com

Kristen Reveler, Executive Assistant
Kristen.Reveler@metrolinx.com
416-202-5579

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Annalise Czerny, Executive Vice President, PRESTO

As the Executive Vice President of PRESTO, Annalise Czerny is focused on connecting communities and unifying Ontario’s fare systems through the PRESTO fare card system.

Annalise oversees the many projects and programs that help enhance the PRESTO system, and is focused on increasing access to travel for everyone – students, seniors, low-income families, visitors, local travellers and regional travellers.

PRESTO is currently available across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, and offers customers lowest fare prices, pay as you go or period (monthly) passes, loyalty program discounts, and co-fare discounts with GO Transit.

Annalise has been part of the PRESTO team since 2013, where she has worked with senior Metrolinx and Provincial stakeholders to build the PRESTO strategy group and program, codify the organization’s mandate, create the first business strategy, and articulate a vision for PRESTO’s transition from a project focus to a governor of the PRESTO payments scheme. Annalise became the Director of the PRESTO Payment Scheme Management Group in 2017 and is now the Executive Vice President.

Prior to coming to Metrolinx to work within the PRESTO group, Annalise worked in strategy consulting for the Monitor Group in the United Kingdom before making the move back to Canada.

Annalise has an Engineering Degree from the University of Guelph, a Masters in Energy and Material Sciences from the Université du Québec à Trois-Rivières, and an MBA from the London Business School.

Annalise.Czerny@metrolinx.com

Jennifer Mandilag, Executive Assistant
Jennifer.Mandilag@metrolinx.com
416-202-3211

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