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Media Release

Metrolinx Issues Alert about Stolen PRESTO Cards

TORONTO: December 29, 2017 – Metrolinx would like to advise the public it has come to our attention that on December 27, 2017, approximately 1,100 pre-loaded PRESTO cards were stolen from a third-party vendor. The stolen cards are valued at $20 per card.

We have determined that none of the cards are in use as yet and we have initiated a blocking action, so if sold, the cards will be of no value to the purchaser. Transit Safety Officers and operations staff from Metrolinx are working very closely with the vendor and the Toronto Police Service to investigate the theft. As this is an ongoing investigation, no further information about the theft can be discussed at this time.

The safety and security of the PRESTO system is a top priority for Metrolinx and we want to remind customers to beware of any offers from sources other than authorized PRESTO retailers.

Some security tips to keep in mind:

  • Only purchase PRESTO cards online at www.prestocard.ca, from fare media vending machines that dispense PRESTO cards, or in person at authorized customer service outlets listed at www.prestocard.ca.
  • Never purchase a PRESTO card from online auction websites.
  • Do not purchase a used PRESTO card from a stranger.
  • You can register your card online to protect the money in your account in case your card is ever lost or stolen. If your registered PRESTO card is lost or stolen, report it immediately. A registered card can be blocked from use to protect the balance and transfer it to a replacement card.
For media enquiries:

Anne Marie Aikins
Senior Manager, Media
Metrolinx
Office: 416-202-5796
Cell: 416-576-0859
After Hours On Call: 416-202-5859
AnneMarie.Aikins@metrolinx.com

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