Biographies
See the Executive Group organization chart
Bruce McCuaig, President & CEO
Bruce McCuaig has been the President and Chief Executive Officer of Metrolinx since September 4, 2010.
Bruce began his career in public service in 1984, and has worked in areas involving land use planning and policy, municipal policy, and transportation planning, policy and operations over the intervening years. He served in various capacities at the Ontario Ministry of Municipal Affairs and Housing for 10 years, as well as serving 15 years at the Ontario Ministry of Transportation. His final role at the Ontario Ministry of Transportation was Deputy Minister, responsible for leading the 4,000 public servants dedicated to ensuring Ontario’s transportation was efficient in safely moving people and goods across the Province.
As President and CEO of Metrolinx, Bruce is building a team that is committed to transforming transportation in the Greater Toronto and Hamilton Area, by building a customer service emphasis throughout the organization, delivering quality transportation services on time and on budget, and working collaboratively with our partners. Delivering on the promise of The Big Move, our award-winning regional transportation plan, is central to everything the organization does, and is demonstrated by our focus on growing GO Transit, delivering the Union Pearson Express, deploying PRESTO, the regional smart card fare payment system, and building new transit services across the region.
Bruce graduated from Ryerson University in 1984 with a Bachelor of Applied Arts (Urban and Regional Planning) degree, and from Queen’s University in 2000 with a Master of Public Administration degree.
Contact Bruce McCuaig
Back to top
Gary McNeil, President, GO Transit
As President of GO Transit, a division of Metrolinx, Gary McNeil is responsible for leading GO Transit and contributing to the overall leadership and strategic directions for Metrolinx.
Gary has over 35 years of experience in the transportation industry in both the public and private sectors. His management experience includes the planning, designing and management of construction projects, such as the Toronto Transit Commissions Sheppard Subway and Rapid Transit Expansion Program, the SkyTrain in Vancouver, British Columbia, and the planning and design of the Vancouver Rapid Bus service and Terminal 3 at Lester B. Pearson International Airport. He has also managed international assignments. Gary has led GO Transit since 1999.
Gary is on the Executive Board of the Canadian Urban Transit Association (CUTA) as Vice Chair of Technical Services, and is on the Board of Directors of the American Public Transportation Association. He also represents the Canadian transit system on the Policy Board of the International Association of Public Transport (UITP) and is a member of the Transit Cooperative Research Program Oversight and Project Selection Committee for the US Transportation Research Board.
Gary has an Honours Bachelor of Arts in Urban Studies from York University.
Contact Gary McNeil
Back to top
Kathy M. Haley, President, Union Pearson Express
Kathy M. Haley joined Metrolinx as the inaugural President of the Union Pearson Express in July 2011. With a proven track record in customer service and operational excellence, Kathy is charged with delivering the highly anticipated express rail service to link downtown Toronto with Canada’s largest and busiest international airport, Toronto Pearson. Under Kathy’s leadership, and with her customer-focused drive, the project will be delivered on time for the 2015 Toronto Pan Am and Parapan Am Games.
Kathy’s pedigree in Customer Experience Transformation includes leading enterprise-wide initiatives at Royal Bank of Canada, Canada Post and internationally for Allianz Group AG, headquartered in Munich. At Imperial Oil Ltd., she changed the face of petroleum retailing through the development and launch of Esso Tiger Express and On the Run retail operations.
Kathy’s deep understanding of the customer has provided her with the vision and insight to anticipate market needs and deliver new and innovative services that elevate the entire customer experience.
She is a board member for Women of Influence and is on the advisory group for the Canadian Marketing Hall of Legends. Kathy holds a Bachelor of Arts in Political Science and a Masters of Business Administration from Dalhousie University.
Contact Kathy Haley
Back to top
Robert Hollis, Executive Vice President PRESTO & Interim Chief Information Officer
Robert is currently the Chief Information Officer for the Land and Resources Cluster of the Ontario Public Service (OPS). In this role, Robert leads a team responsible for the direct provision of IT business systems solutions that support ministry programs and ensures reliable delivery of information technology and services provided via internal and external suppliers. The Land and Resources Cluster include the Ministries of Natural Resources, Environment, Aboriginal Affairs, Northern Development and Mines, and Agriculture, Food and Rural Affairs. Previously with the Ministry of Transportation, Robert led the PRESTO project from concept through to initial launch. Prior to joining the OPS, Robert held a number of executive positions in the financial services sector supporting Personal Banking, Wealth Management, Wholesale Banking and U.S. Brokerage business lines. Robert is a graduate of York University where he obtained a BA in Mathematics.
Contact Robert Hollis
Back to top
Robert Siddall, Chief Financial Officer
Robert Siddall is Chief Financial Officer at Metrolinx.
Robert oversees the long-range and day-to-day fiscal and fiduciary obligations of the organization and works closely with the Metrolinx Executive Group on corporate direction, strategy and financing.
Prior to Metrolinx, Robert was Chief Financial Officer for Waterfront Toronto Corporation and previously held the position of Provincial Controller with the Province of Ontario. Robert has over thirty years of senior management experience, covering a wide range of strategic and financial functions in both private and public sectors.
Having already taken part in two major CICA research studies, including Costing of Government Services and three standard setting task forces, Robert is currently serving as Chair of the Task Force on Accounting for Financial Instruments.
Robert has a Bachelor of Commerce from the University of Toronto and is a Chartered Accountant.
Contact Robert Siddall
Back to top
Darryl Browne, Vice President, Operations and Deployment
In his role, Darryl oversees the overall operation of the PRESTO Fare Card solution and for providing strategic direction and planning for the expansion and deployment of PRESTO services throughout PRESTO's operating area. Darryl is committed to establishing and maintaining a culture of operational excellence to ensure that customers, transit partners and other stakeholders receive best-in-class services.
Leveraging over 30 years of experience in Information Technology, Production Management and Operations, and an ever expanding portfolio of qualifications and his ability to wear many hats, Darryl has succeeded in helping companies meet and exceed their corporate goals and objectives. Darryl is known for getting things done and driving results through collaboration, partnerships and relationships and possesses a sincere passion for delivering value and benefits to customers and clients alike. His experience and leadership has spanned both public and private sector companies, including the Ontario Public Service, Southam Newspaper Group and a personal management consulting firm.
Darryl joined Metrolinx in August 2011 and was confirmed in his current role in February 2012. He joined the PRESTO program in June 2007 as the Director, Business Implementation and Operations and was instrumental in the overall implementation of PRESTO for transit service providers in the GTHA.
Darryl received his Honours Diploma of Technology from Mohawk College of Applied Arts and Technology.
Contact Darryl Browne
Back to top
Jack Collins, Executive Vice President, Rapid Transit Implementation
Jack Collins is Executive Vice President, Rapid Transit Implementation at Metrolinx.
Jack is devoted exclusively to the implementation of the first Big 5 infrastructure investment priorities that include: Torontos Sheppard East, Finch West, Scarborough-Eglinton Crosstown projects; York Regions Viva bus rapidway program; and any additional major infrastructure projects outside GO Transit that the Province may assign to Metrolinx. Jack successfully drives these projects forward on time and on budget with our municipal partners and the Province.
Jack brings 35 years of transit construction and program management experience to Metrolinx, with the past 28 years dedicated exclusively to implementing large transportation projects in the United States. Jack held the position of Chief Engineering and Construction Officer for the Santa Clara Valley Transportation Authority in California, where he was responsible for the successful completion of a $1.9 billion light rail transit expansion program, a $675 million highway improvement program, and the preliminary engineering phase of a $6.1 billion Bay Area Rapid Transit (BART) extension project to Silicon Valley.
Before joining Metrolinx, Jack was Vice President at Hatch Mott MacDonald, where he was based in California and consulted on rail projects for TriMet, Virginia Department of Railed Public Transit (DRPT), North County Transit District and the Toronto Transit Commission.
Jack has an Honours Bachelor of Arts in Management from St. Mary's College and a diploma in Environmental Engineering Technology from St.Lawrence College.
Contact Jack Collins
Back to top
Mary-Lou Duffy, Vice President, Finance, PRESTO
As Vice President, Finance of PRESTO, Mary-Lou Duffy is responsible for the finance and vendor management functions and enhancing back office operations to support the rapidly growing PRESTO Fare Card program.
Mary-Lou brings a broad range of experience in the private sector, primarily in financial services and manufacturing. Her focus has been on enhancing the contribution of the finance function through the implementation and enhancement of systems, processes and team capabilities.
Most recently, Mary-Lou was Associate Vice President, Finance Operations at Canadian Tire Financial Services, responsible for Payment Card Industry compliance, and payment processing and settlement with Canadian Tire retail locations. Previously, Mary-Lou was Chief Compliance Officer, Canadian Tire Bank, responsible for all facets of compliance and for establishing the Bank’s legislative compliance management framework.
Prior to this, as Program Director, Banking, she was responsible for leading the initiative to establish Canadian Tire Bank, a new Schedule 1 bank.
Mary-Lou holds a Masters in Business Administration from McMaster University and is a Chartered Accountant.
Contact Mary-Lou Duffy
Back to top
Paul Finnerty, Vice President, Operations, GO Transit
Paul Finnerty is Vice President, Operations at GO Transit, a division of Metrolinx.
In his current role, Paul oversees the provision of all GO transportation services. This includes over 200 train trips and over 2,300 bus trips daily, which are staffed by a combination of 1,000 direct and 700 commercially contracted staff. His team covers all aspects of the Operations environment including fleet maintenance, driver training, equipment engineering, rail corridor maintenance, radio systems, and daily operations. Paul's focus is on providing exceptional customer service and a high level of on-time performance, while leading the team to meet the objectives of ‘The Big Move’. Paul has over 38 years of experience in the provision of transit at both the TTC (for the first 10 years of his transit career) and at GO (for the past 28 years) covering a broad range of responsibilities in the areas of operations, administration, labour relations and maintenance.
In his previous role of Director of Bus Services, Paul played a key role in introducing double deck buses to the GO fleet, introduced an apprenticeship program for Coach Technicians, led the value driven construction of satellite facilities, and expanded bus service capacity to its current level of 25% of all GO ridership.
Paul received his formal education in England.
Contact Paul Finnerty
Back to top
John Howe, Vice President, Investment Strategy & Project Evaluation
John Howe is Vice President, Investment Strategy and Project Evaluation, at Metrolinx.
John joined Metrolinx during the organization’s start-up in 2007.
His priorities include performing Benefits Case evaluations of major Metrolinx projects and advancing the Metrolinx Investment Strategy,a suite of sustainable revenue and financial tools needed to implement the $50 billion Metrolinx The Big Move plan.
John has 20 years of infrastructure policy and planning experience in Ontario, including the ministries of Public Infrastructure, Finance and Transportation.
John is a member of the Greater Toronto Marketing Alliance board of directors, dedicated to attracting direct foreign investment to our region.
He is also an executive-in-resident at the Ivey School of Business, University of Western Ontario.
John holds a Masters in Public Policy and Administration from Carleton University. He also completed the public executive development program at Queen’s University.
Contact John Howe
Back to top
John Jensen, Vice President, Rapid Transit Implementation
John Jensen is Vice President, Rapid Transit Implementation at Metrolinx.
John has extensive experience in public transportation with the City of Ottawa and Calgary. In his recent position as Director, Rail Implementation, John was responsible for leading the planning and procurement efforts for the successful selection of a Design, Build, Finance and Maintain consortium for the $2.1 billion Ottawa Light Rail Transit project and a $200 million Build Finance expansion of Highway 417. This role involved close coordination with City departments, OCTranspo, National Capital Commission, Transport Canada, Ministry of Transportation of Ontario and Infrastructure Ontario.
Before taking on the Ottawa LRT assignment in 2009, John was Manager, Rail-Safety-Development with OCTranspo. As a member of the OCTranspo Senior Management team he was responsible for transit capital projects, bus and rail vehicle acquisition, safety management systems and training programs for bus and rail operators. John was also the OCTranspo lead for the Ottawa North-South Light Rail Project. The project was successfully procured but did not proceed to final design and construction.
Other skills John brings to Metrolinx include: operation and maintenance of the Capital Railway (O-Train) in Ottawa, negotiation of labour agreements for train operations with the Amalgamated Transit Union and a 20 year career with Calgary Transit in bus and light rail operations culminating with responsibility for the bus and light rail Operations Control Centre.
John has a M.Sc. degree in Urban Transportation and Land Use, University of Calgary; a B.Sc. in Geography, University of Calgary, and a Master’s Certificate in Operational Risk Management, Sprott School of Business, Carlton University and completed the Niagara Institute Leadership Development Program.
Contact John Jensen
Back to top
Mary Martin, Vice President, General Counsel & Corporate Secretary
Mary Martin is Vice President, General Counsel & Corporate Secretary at Metrolinx.
Before joining Metrolinx, Mary was senior counsel at the Ministry of Finance and the Ministry of Public Infrastructure and Renewal.
Marys public sector experience includes acting as lead provincial counsel on high-profile commercial transactions. Her responsibilities included legal oversight of a transaction generating over $5 billion of net proceeds for the Province. While at the Ministry of Public Infrastructure and Renewal she was involved in alternative financing and procurement initiatives. She also was involved in several provincial/agency matters relating to two key Ontario agencies.
Prior to her Provincial legal roles, Mary spent over 20 years as a corporate commercial lawyer in the private sector, including 14 years as a partner in a national law firm. In this role she structured and negotiated complex commercial agreements and led transaction teams on acquisition, financing, joint venture and technology transfer deals.
In her prior roles serving as corporate secretary of publicly traded corporations, Mary developed an expertise in governance and other board matters.
This unique combination of public, private and board experience allows Mary to lead a team of Metrolinx lawyers responsible for a broad range of legal issues and transactions, supporting Metrolinx, GO Transit and other Metrolinx operating divisions.
Mary is a graduate of the University of Toronto law school and was called to the Ontario Bar in 1982.
Contact Mary Martin
Back to top
Greg Percy, Vice President, GO Capital Infrastructure, GO Transit
Greg Percy is Vice President, GO Capital Infrastructure at GO Transit, a division of Metrolinx.
In his current role, Greg oversees the project management / project delivery office, including environmental assessments, infrastructure design and construction for rail corridors, rail and bus facilities, parking and station infrastructure, and the Union Station rail corridor and revitalization. GO Capital Infrastructure has an annual budget of $800 million to $1.2 billion.
After 18 years with Canadian Pacific Railway, Greg joined GO Transit as Director, Rail Services in early 2000. In this role, Greg led strategic negotiations with the City of Toronto to purchase the Union Station train shed and rail corridor; and negotiated with CN to purchase the Stouffville and Barrie rail corridors. Greg played a key role in negotiating the Canada Strategic Infrastructure Fund which saw the Province of Ontario and Federal Government launching a $1 billion rail infrastructure improvement and expansion program for GO Transit.
In 2006, Greg moved to Giffels Associates Limited, a provider of engineering and architectural consulting services. He was Vice President, Transit, and subsequently Vice President, Operations.
Greg returned to GO Transit in July 2008 as Vice President, Operations and has been the executive lead on GO Transit’s acquisition of rail corridors, purchase of rail and bus fleets, and significant rail reliability improvements. In August 2012, he was appointed Vice President, GO Capital Infrastructure.
By Order in Council in March 2012, Greg became a Board Member of the Ontario Northland Transportation Corporation to assist in the implementation of the Province of Ontario’s ONTC Divestment Strategy. Greg is Past President of the Toronto Railway Club (2010) and is a mentor in the Ministry of Transportation of Ontario’s Diversity Mentoring Program.
Greg has an Honours Bachelor of Science from the University of Ottawa, and a Masters of Business Administration from Queens University.
Contact Greg Percy
Back to top
Judy Pfeifer, Vice President, Strategic Communications
Judy Pfeifer is Vice President, Strategic Communications at Metrolinx.
Judy oversees internal and external communications functions including marketing, branding and media relations, builds stakeholder support for Metrolinx initiatives, and liaises with government and community partners.
Most recently, Judy held the position of Vice President and Practice Lead with Hill+Knowlton Canada where she implemented integrated communications plans in support of business objectives for clients in the private, public and not-for-profit sectors.
In her previous positions with the Toronto Community Foundation, Ontario Ministry of Municipal Affairs and Housing and City of Toronto, Judy provided exceptional leadership in policy, communications and issues/stakeholder management.
Judy, in addition to her role at Metrolinx, is the Vice-Chair of the Liveability Committee, a member of the Policy & Advocacy Committee of the Toronto Board of Trade, a board member of Environmental Defence and a founding member of the Emerging Leaders Network (Civic Action). She is also a sought-after speaker on communications, stakeholder relations and communications and was published in ”Five Good Ideas: Practical Strategies for Non-Profit Success.”
Judy has an Honours B.A. in Political Science from Carleton University and a Post-graduate Certificate in Human Resources Management from Seneca College.
Contact Judy Pfeifer
Back to top
Mary Proc, Vice President, Customer Service, GO Transit
Mary Proc is Vice President, Customer Service at GO Transit, a division of Metrolinx.
She develops the multi-year customer service strategy at GO. She has responsibility for 700 staff who deliver services through Market Research, the GO Call Centre, Safety and Security, and all 64 rail stations, including Union. She also provides key support to the Union Pearson Express and PRESTO divisions of Metrolinx.
Prior to GO Transit, Mary was Senior Director at the CIBC for 8 years. Her first role there was in commercial banking, taking a new B2B service centre of 250 staff from start-up to steady-state. She then moved to Retail Banking where she ran their largest call centres in Toronto and Montreal, leading 400 employees, and exceeding sales and employee satisfaction targets three years in a row. In her last role with the bank she ran the two largest currency centres in Canada for CIBC-owned INTRIA, overseeing the orderly processing of over $150 million daily.
Prior to working at the bank, Mary worked at Canadian Airlines, running the operations of their Toronto Reservations Office.
She has also worked in the Government of Ontario, functioning as Assistant Deputy Minister in Cabinet Office and again at the Ministry of Transportation. Her entire career has been spent in large-scale operations and customer service.
Mary holds a B.A. and M.A. in Political Science from McMaster University.
She has been a Director for The Toronto Railway Club since January, 2010. Mary serves on the Advisory Board of the Conference Board Council for Client Relationships and Customer Experience. She represents Metrolinx on the Board of Governors for Excellence Canada. Mary chairs the Task Force for Customer Orientation for the Canadian Urban Transit Association. She has published on customer service and is a frequent conference speaker.
Contact Mary Proc
Back to top
Edgar Seiden, Vice President, Solution Development – PRESTO
Edgar Seiden is Vice President, Solution Development – PRESTO. In this role Edgar is responsible for working with customers and delivery partners to conceptualize project scope, including application development, testing, deployment, software quality assurance reviews, and vendor and contract management activities. The addition of Edgar to the Executive Team is part of a continuing effort to strengthen PRESTO and support the operationalization of the business model.
In his prior roles, Edgar developed an extensive background in Financial Management and a comprehensive skill set that includes business strategy, business operations and technology - from the IT, Product Development and Consulting domains.
Edgar was most recently a Director at Sapient Corporation, a global services company that helps clients transform in the areas of business, marketing, and technology. Prior to that, Edgar was Vice President, Customer Development at Xeye, a wealth management software firm. He was also Director, Advanced Products Group at International Financial Data Services where he headed the development of all customer facing applications as well as business intelligence tools.
Edgar has also held several senior consulting and IT development roles at Cambridge Technology Partners (Novell) and Procter & Gamble.
Edgar obtained a Bachelor of Mathematics from the University of Waterloo, and a Masters of Business Administration from the Schulich School of Business (York University). He is also a certified Project Management Professional.
Contact Edgar Seiden
Back to top
Leslie Woo, Vice President, Policy, Planning & Innovation
Leslie Woo leads innovative and award-winning urban planning initiatives transforming urban development in one of the world’s most liveable city regions, the Greater Toronto and Hamilton Area, Canada.
As Metrolinx’s Vice President of Policy, Planning and Innovation, Leslie is a driving force behind the region’s first ever regional transportation plan - The Big Move – a comprehensive 25 year mobility plan envisioning transportation that will meet the needs of an additional one hundred thousand new residents every year for the next twenty years. The Big Move is the regional transportation authority’s blueprint for delivering over $16B in rapid transit expansion in the next 10 years. Leslie is the executive champion for driving innovation and design excellence and leads Metrolinx’s network for women in management.
Leslie’s strategic expertise in addressing complex urban challenges is evidenced in her leadership role, from discovery to delivery, of the provincially legislated Greater Golden Horseshoe Growth Plan (2006). Over the last five years this growth plan has resulted in urban intensification totalling an 18% increase in multi-family residential development and a two-thirds reduction of greenfield lands consumption and, conserving about 800 square kilometres of agricultural and rural land.
Formally trained in architecture, environmental studies and urban planning at the University of Waterloo, Leslie’s career portfolio includes senior roles with the Toronto 2008 Olympic Bid and Toronto Waterfront Regeneration Trust.
Leslie is a 2011/12 Fellow of the International Women’s Forum, a global association of more than 4,500 women leaders from over 24 countries. She is a member of the Scientific and Strategy Council of the Institut pour la ville en mouvement (IVM), the Urban Land Institute – Toronto Advisory Board, the Transportation Association of Canada’s Urban Transportation Council Executive, the American Planning Association, and a retired member of the Ontario Association of Architects. Leslie has been a volunteer board director with the YMCA for the Greater Toronto Area since 2009.
Born in Port of Spain, Trinidad, Leslie is a mother of two and an active community volunteer.
Contact Leslie Woo
Back to top